GreenScreenRemover

Privacy Policy

Last updated: February 22, 2026

1. Introduction

GreenScreenRemover ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use GreenScreenRemover.com ("the Service"). By using the Service, you consent to the data practices described in this policy.

This policy applies to all users worldwide and addresses requirements under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable data protection laws.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name (if provided)
  • Authentication credentials (securely hashed; we never store plaintext passwords)
  • OAuth provider information (Google, GitHub, or Discord, depending on sign-in method)

2.2 Uploaded Content

When you use the Service, we temporarily process your uploaded videos. Uploaded files are:

  • Stored temporarily and securely during processing
  • Automatically deleted within 7 days of processing
  • Never shared with, sold to, or accessed by third parties
  • Processed on secure, access-controlled servers

2.3 Usage and Analytics Data

We collect non-personally identifiable analytics data to improve the Service:

  • Page views and feature interactions
  • Device type, operating system, and browser information
  • IP address (anonymized where possible)
  • Video processing statistics (file sizes, processing times; not content)
  • Referral sources

2.4 Payment Information

All payment processing is handled by Stripe, Inc. We never receive, store, or have access to your full credit card number, CVV, or bank account details. We only receive transaction confirmation data including: amount paid, currency, transaction ID, and billing email.

2.5 Chat and Support Communications

Messages sent through our in-app chat widget are stored to provide customer support. If you are logged in, your user identity is associated with the message. Chat data may be forwarded to our internal support tools (Slack) to enable faster response times.

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide the Service you have requested (account management, video processing)
  • Legitimate Interests: Analytics, fraud prevention, service improvement, and security
  • Consent: Marketing communications (where applicable) and cookies
  • Legal Obligation: Compliance with tax, financial reporting, and law enforcement requirements

4. How We Use Your Information

  • To provide, operate, and maintain the video processing Service
  • To manage your account, subscriptions, and billing
  • To send transactional communications (account confirmations, deletion confirmations, payment receipts)
  • To respond to customer support inquiries
  • To improve the Service, fix bugs, and develop new features
  • To prevent fraud, abuse, and unauthorized access
  • To comply with legal obligations
  • To enforce our Terms of Service

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage, Security, and Transfers

  • All data is encrypted in transit using HTTPS/TLS 1.2+
  • Database hosted securely with Supabase (encrypted at rest)
  • Video files stored temporarily on access-controlled servers and deleted automatically
  • Payment information handled exclusively by Stripe with PCI DSS Level 1 compliance
  • Access to production data is restricted to authorized personnel only

Your data may be transferred to and processed in the United States. By using the Service, you consent to such transfer. Where required by applicable law (e.g., GDPR), we ensure appropriate safeguards are in place, including Standard Contractual Clauses.

6. Third-Party Services

We use the following trusted third-party services to operate the platform:

We only share the minimum data necessary with each service provider. We do not share your uploaded video content with any third party.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Cookies: Authentication, session management, and security (required for the Service to function)
  • Functional Cookies: User preferences and settings
  • Analytics Cookies: Usage patterns via Google Analytics (can be disabled)

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair the functionality of the Service. See our Cookie Policy for more details.

8. Your Rights Under GDPR (EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data. You can delete your account instantly using the self-service "Delete Account" option in your dashboard
  • Right to Data Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to processing of your data for certain purposes
  • Right to Restriction: Request limitation of processing in certain circumstances
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, use the self-service tools in your dashboard or contact us at support@greenscreenremover.com. We will respond within 30 days as required by law. You also have the right to lodge a complaint with your local data protection authority.

9. Your Rights Under CCPA/CPRA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
  • Right to Delete: Request deletion of your personal information. You can delete your account instantly via the "Delete Account" option in your dashboard
  • Right to Opt-Out of Sale: We do not sell your personal information to third parties
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined under CPRA

To exercise these rights, contact support@greenscreenremover.com. We will verify your identity and respond within 45 days.

Do Not Sell My Personal Information: We do not sell, and have not sold in the preceding 12 months, any personal information of consumers.

10. Data Retention

  • Uploaded videos: Deleted within 24 hours of upload
  • Processed videos: Available for download for up to 7 days, then permanently deleted
  • Account data: Retained until you delete your account via the dashboard
  • Payment records: Retained for 7 years as required by tax and financial regulations
  • Chat/support messages: Retained for up to 90 days for support purposes, then deleted
  • Analytics data: Aggregated and anonymized; retained indefinitely in non-identifiable form

11. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will:

  • Notify affected users via email within 72 hours of becoming aware of the breach
  • Notify the relevant data protection authorities as required by applicable law
  • Provide information about the nature of the breach, data affected, and steps taken to address it
  • Provide recommendations for protective measures you can take

12. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take immediate steps to delete that information. If you believe a child has provided us with personal data, please contact us immediately at support@greenscreenremover.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated via email or a prominent notice on the Service at least 30 days before they take effect. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, your data, or wish to exercise your rights:

We aim to respond to all privacy-related inquiries within 30 days.

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